Note: The Hardware Type screen does not appear on all systems. Download the latest drivers from the StarTech. The part number and product ID are on the product packaging. Starting in High Sierra As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
When you troubleshoot issues with a network adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:. When you test the Ethernet cables, network devices, and computer system, it is recommended that you do the following:. If you are experiencing speed or connectivity issues, it is best to set a specific speed at half or full duplex in your settings.
You can set your network adapter to perform at a certain speed, but the device that the adapter is connected to whether it is a router, switch, or computer must also be able to perform at the same speed. If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power.
The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening. Note : You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection. However, our devices can be used as long as the following conditions are met:.
How you perform this task depends on your router or switch. Consult the manual or manufacturer of your router or switch for more details. Your USB device is listed according to the name of the chipset.
To determine the name of the chipset of your USB device, navigate to www. You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications. Gigabit Ethernet port through a USB 3.
Where to buy StarTech. Description Applications Benefits Partner Numbers. Backed by a StarTech. Applications Add Gigabit Ethernet capabilities to a desktop or laptop Replacement for a failed built-in Gigabit Ethernet port on a laptop.
The StarTech. Compatibility Specifications Certifications. Certifications View downloadable documentation. Add to cart. Talk to an Advisor We are always ready to assist you with any questions you may have. Live Chat opens in new window. If the link LEDs are illuminated, it means that a good electrical connection exists between the devices. If you use a wall jack with an Ethernet cable, make sure that the jack is patched in properly.
Why do I have speed or connectivity issues? Note : You must log in as the local administrator before you continue. Type devmgmt. Click OK.
Open the Networking adapters section. Right-click the network adapter that you want to change and select Properties. Click the Advanced tab. By default, it is set to Auto-Negotiate. Select any of the speeds that you see in the list. Click OK and restart your computer. Why does my USB device stop working after my computer wakes back up from sleep mode in Windows?
Click Hardware and Sound , then click Power Options. Click Change plan settings for the plan you want to change. Click Change advanced power settings. Click OK to apply the setting. Click the Device Manager tab. Expand Universal Serial Bus controllers by clicking the arrow to the left of it. Click the Power Management tab.
Clear the box next to Allow the computer to turn off this device to save power. The BIOS must see the card.
The environment must have drivers for the chipset used in the card. In Device Manager, open Network adapters. Right-click on the NIC and choose Properties. For products related to this article, click here. In Device Manager , under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. Click About This Mac. Click More Info or System Report. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error.
For example, a network card would be under Ethernet Cards. Safety Measures If product has an exposed circuit board, do not touch the product under power.
If Class 1 Laser Product. Laser radiation is present when the system is open. When you test your cables, it is recommended that you do the following: Test each cable individually. Use short cables when you are testing.
When you test the Ethernet cables, network devices, and computer system, it is recommended that you do the following: In Device Manager , check under Network Adapters. If the device is listed with an error, follow the instructions on the product page to reinstall the drivers. Make sure that the link LEDs on the adapter are illuminated when it is plugged into a network device. If the link LEDs are illuminated, it means that a good electrical connection exists between the devices.
If you use a wall jack with an Ethernet cable, make sure that the jack is patched in properly. Why do I have speed or connectivity issues?
Note : You must log in as the local administrator before you continue. Type devmgmt. Click OK. Open the Networking adapters section. Right-click the network adapter that you want to change and select Properties. Click the Advanced tab.
By default, it is set to Auto-Negotiate. Select any of the speeds that you see in the list. Click OK and restart your computer. Why does my USB device stop working after my computer wakes back up from sleep mode in Windows? Click Hardware and Sound , then click Power Options. Click Change plan settings for the plan you want to change. Click Change advanced power settings. Click OK to apply the setting.
Click the Device Manager tab. Expand Universal Serial Bus controllers by clicking the arrow to the left of it. Click the Power Management tab. Clear the box next to Allow the computer to turn off this device to save power. The BIOS must see the card. The environment must have drivers for the chipset used in the card. In Device Manager, open Network adapters. Right-click on the NIC and choose Properties. For products related to this article, click here.
In Device Manager , under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. Safety Measures If product has an exposed circuit board, do not touch the product under power. If Class 1 Laser Product. Laser radiation is present when the system is open. Cables including power and charging cables should be placed and routed to avoid creating electric, tripping or safety hazards.
Customer Reviews 12 reviews 3. Tell us what you think of this product. Write a review Need a little help getting started? Check out our review guidelines. Comment Helpful? Yes - 4 No - 2 Report. David S. Thanks for taking the time to let us know. Hopefully, not having to install drivers saved you some time! Posted by dmatis. Resolved: Download new driver from asix revision v2. All works. Posted by kraczynski. The suggestion of using spctl in recovery mode worked for me too. Posted by nwsayer.
Worked for me aswell. Any other safe solution? I have the same chipset. Posted by s0an1a I've downloaded the last version of drivers on Asix website v2.
Try to follow all the steps bellow but on the step 5 doesn't show any pop up and step 7 is showing: com. Posted by FilipeRicardo. I did everything mentioned in the previous replies but, it didn't work. Then I found this article, I installed the drivers provided in it and it worked after the restart. The drivers are primarily for Catalina but they worked with my BigSur beta install on the MacBook Pro 13 link: plugable. Posted by KyriakosKarios.
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